Refund policy

30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will give you a full refund.

How to request a refund

Email shupikanton8@gmail.com with your order number and a short description of the issue. For defective or damaged items, please attach a photo.

Returning the item

In most cases you do not need to send the item back. If we do need the item returned, we will send you the return instructions and cover the return shipping cost. Items sent back without first contacting us cannot be accepted.

Defective, damaged or wrong items

If your item arrives defective, damaged or is not what you ordered, contact us within 30 days of delivery and we will send a free replacement or a full refund – your choice.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a further 5–10 business days for the money to appear in your account.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible with your order number.

Your statutory rights

This guarantee is in addition to, and does not affect, your statutory rights under the consumer laws of your country, including the 14-day right of withdrawal for customers in the EU and UK.